Terms & conditions

Please read these Terms and Conditions (“Terms”) carefully before booking your stay at Hideout Properties (“Hideout,” “we,” “us,” or “our”). By confirming a reservation, you agree to be bound by these Terms.

1. Booking and Payment

  • Reservation Confirmation: A booking is confirmed only once the total amount due has been paid and you receive a confirmation email.
  • Pricing & Fees: All rates are quoted in GBP and include applicable VAT. Cleaning fees, security deposits (if any), and other fees will be itemized at the time of booking.
  • Security Deposit: If applicable, a refundable deposit will be held against damages. It will be released within 7 days of check‑out, minus any documented deductions.

2. Check‑In / Check‑Out

  • Check‑In Time: After 4 PM on the scheduled arrival date.
  • Check‑Out Time: By 11 AM on the scheduled departure date.
  • Late Fees: Late check‑outs without prior approval may incur additional charges at our discretion.

3. Guest Obligations

  • Occupancy Limit: Only the number of guests specified in your reservation may stay overnight.
  • Property Use: The property is for short‑term residential use only. Commercial activities, filming, or events require prior written approval.
  • Behavior: Guests must conduct themselves respectfully and comply with local laws, as well as community and homeowners’ association rules.

4. House Rules

  • You agree to abide by our House Rules (see “House Rules” section on the FAQ page). Breach of any House Rule may result in immediate termination of the reservation without refund.

5. Cancellations and Modifications

  • Cancellation Policy: Our standard policy applies (see “Cancellation Policy” on the FAQ page).
  • Modifications: Date or guest‑count changes are subject to availability and may incur additional charges or forfeiture of prepaid amounts.

6. Liability and Indemnification

  • Guest Responsibility: You accept responsibility for your safety and the safety of your party.
  • Property Damage: You will be held liable for any loss, damage, or theft beyond normal wear and tear. Repair or replacement costs will be deducted from your security deposit or charged separately.
  • Indemnification: You agree to indemnify and hold us harmless against any claims, damages, or liabilities arising from your stay.

7. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, or civil unrest. In such cases, we will offer to reschedule your stay or issue a credit for a future booking.

8. Privacy

Your personal information will be processed in accordance with our Privacy Policy. By booking, you consent to the collection and use of your data for reservation management and communication purposes.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of the property following the posting of changes constitutes your acceptance of such changes.

If you have any questions or require clarification regarding these Terms, please contact us at info@hideoutproperties.com.